Refund Policy

 

30-Night Sleep Trial

Every DreamChill Cooling Blanket comes with a 30-night money-back guarantee. If you're not satisfied for any reason within 30 days of receiving your order, email us at support@dreamchill.co with your order number and we'll issue a full refund to your original payment method.

Damaged or defective items

If your blanket arrives damaged or develops a defect, you're covered for 60 days from the date you receive it. To make a claim:

1. Email support@dreamchill.co within 60 days of delivery.
2. Include your order number and photos of the damaged or defective item.
3. We'll send a free replacement as supplies permit. If a replacement isn't available, we'll refund your order in full.

Exchanges

We replace items that are defective or damaged. If you need an exchange for the same item, email support@dreamchill.co and we'll arrange it.

Return shipping

Most refunds don't require a return. If we do ask you to return an item, we'll give you the return address by email. In that case:

• You're responsible for the cost of return shipping.
• Shipping costs are non-refundable. If a return is required for your refund, the cost of return shipping is deducted from the refund amount.
• We recommend a tracked shipping service, as we can't issue refunds for returns lost in transit.

Refund processing

Once your refund is approved, we process it within 2 business days. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the funds to appear on your statement.

Questions?

We're here to help. Email support@dreamchill.co and we'll get back to you within 24 hours.

This policy applies to purchases made on mydreamchill.com. Nothing in this policy limits any rights you may have under applicable consumer protection law.